FAQ
Q. Where do you ship to?
A. We currently ship to the following countries:
USA (except the following territories: American Samoa, Guam, Northern Mariana Islands, and Virgin Islands)
Australia
New Zealand
Canada (Temporarily on hold due to postal worker strikes)
Q. What if my shoes don't fit me?
A. No problem! We offer a one-time free size replacement within two sizes of what you ordered. You don't need to return your original shoes and all you need to pay is the shipping fee for your replacement shoes, so you have nothing to worry about! To get your free size replacement, please email us at hello@whimsykore.com within 21 days of receiving your shoes and we will be happy to help you find your perfect size.
Q. When will I get my order?
A. Our products are not mass-produced, they are made 'on demand' after they have been ordered. This means that there will be a production time of 1-2 weeks (depending on what you ordered) before your order is shipped out. When your order is ready to be shipped you will get an email with your tracking number.
Each product page has an estimation of production and shipping timeframes in the description.
Q. Is it possible to order two different sized shoes as a pair?
A. Unfortunately this is not possible, sorry.
Q. Will my products be exactly the same colours as what I see on my screen?
A. While we try to represent our products as accurately as possible on our website, we do use mock-ups due to the "made on demand" nature of our products (meaning they are not actually made until after they are ordered). Differences in individual devices and screen settings can affect how colours appear on your device. Therefore we cannot guarantee that your product will be exactly the same colours as you see on your screen.
Q. What is vegan leather?
A. Our vegan leather is a high quality synthetic imitation leather known as PU leather. We have worked very hard to ensure we offer only the absolute best quality products we can find. Our vegan leather looks and feels very similar to the real thing, but is cruelty-free. 🙂
Q. Do you take requests for custom designs?
A. At the moment we are unfortunately unable to take custom requests, however we welcome suggestions for future design ideas.
Q. I wear orthotics/need arch support, do your shoes have removable insoles?
A. Yes, our shoes have removable insoles, and some customers have told us that they can insert their own orthotic insoles or arch supports with no problem. This is obviously dependent on the individual customer's orthotic needs. 🙂
Q. I have wide feet, will your shoes fit me?
A. As everyone's feet are different, we recommend checking the width measurements on our size charts. Each shoe style has a different size chart, so be sure to check each chart carefully.
Q. How will my shoes be packaged?
A. Unfortunately in the past we have had issues with boxes turning up crushed thanks to careless couriers, so in order to provide maximum protection for your footwear we changed to using a premium padded bag inside a handy reusable cotton bag. This way we know your footwear is happy and protected on its journey to you!
Q. My tracking link isn't working, what's going on?
A. Sometimes it takes the carrier a day or so to get the tracking details uploaded into their system. Please check your link again in a few days. If it still isn't working, please feel free to get in touch with us and we will be happy to help.