USA Customers, please note that unfortunately we are temporarily not accepting new USA orders due to the unpredictable nature of the tariff situation. Thank you for your understanding.
Shipping Costs
Shipping is calculated at checkout.
Shipping And Production Timeframes
As our products are custom-made, they require a production period before being shipped out. You will receive your tracking number via an automated email when your order is ready to be shipped. Please see our product pages for information about average production and shipping timeframes.
Please note that orders placed between late January to mid February may be subject to delays due to manufacturer holiday periods occurring around this time every year.
Delivery Delays
Shipping services are outside of our control, therefore we cannot provide any guarantees about delivery dates or timeframes. By ordering with us you acknowledge that unexpected delays such as customs hold-ups, worker strikes, natural disasters or other delays may occur, and Whimsykore is not liable for any such delays.
No refunds will be given for items that are delayed or lost in transit. If, however, investigation reveals that your goods have been lost in transit, you will be sent a free replacement. Please note that we are not responsible for parcels once they have been confirmed as delivered according to the tracking.
Please know that we are dedicated to getting items out to our customers as soon as possible and try to minimize the waiting times for our customers as much as we can. We thank you for being patient and continuing to support our brand.
Customs/Import Taxes/Tariffs/Duties
USA customers, please note that the US government's new import laws means that you will likely be charged tariffs when your package enters your country.
Please note that any customs fees / import taxes / VAT / Tariffs etc are the responsibility of the customer. Taxes are set by each country's government and are outside of our control. Failure to pay your country's import taxes may result in your package being returned to sender. We will not refund orders which are returned due to a customer's refusal to pay their custom fees/taxes/tariffs, and any costs associated with reshipping orders will be the responsibility of the customer.
Incorrect Address
If you accidentally enter an incorrect shipping address, you must contact us immediately. Address changes can only made before your order has been processed.
Whimsykore cannot change the address after a product has gone into production or has been shipped.
Whimsykore takes no responsibility for orders shipped to an incorrect or invalid address due to customer error, and is not liable for any loss associated.
Missed Deliveries
If a customer is not home at the time of delivery, the delivery person may leave the package if it is deemed safe to do so, or otherwise they will leave a card advising of pickup or redelivery options. It is the customer's responsibility to contact them for redelivery or to pick up their package from the location specified. If a customer does not make contact with their delivery provider within their required timeframe, their package may be returned to sender. If this happens, we will do our best to try to get the package redelivered if possible, however we will not provide refunds for items returned to sender due to a customer's failure to make arrangements to collect their parcel, and any additional costs associated with having items re-made and/or re-shipped will be the customer's responsibility.
Missing/Stolen Packages
Whimsykore is not responsible for packages after they have been confirmed as delivered according to the tracking. No refunds will be given for packages that are stolen or reported missing after they have been confirmed as delivered.
If a customer believes that their package has either not been delivered or has been stolen, they are advised to contact their delivery service to confirm whether they have actually delivered the package and file a lost parcel complaint. In some cases, the customer may be required to report their package to the police as stolen before the delivery service will be able to proceed with any claims. Customers are encouraged to contact us if they are unable to get a satisfactory resolution with their delivery service so that we may help to resolve the situation.
